We will process the order within 1-3 business days after payment.

All orders will take approximately 1-3 business days to process. Our shipping time is usually within 7-10 business days to the USA, and 12-15 business days to other countries. However, it may take up to 20 business days to arrive depending on your location and how long it takes to get through customs. Kindly note that the delivery time will vary during holidays or limited edition launches.

There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.

There is a very limited time in which you can modify/cancel the order after payment.If your order hasn't shipped yet,please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.

All products purchased from our store are shipped for free to the countries we deliver to.

You can click or "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.

Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.

We accept AMEX, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay, Visa

When you place an order, PetyPerks contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You’ll see a pending charge, also called an authorization charge in your bank or credit card account. We only charge your payment method when your items ship.

We're sorry that we don't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

Yes, we have. Please contact our customer service team for more detail.

• We offer a 14-day money-back guarantee from the date when the order is delivered. Please contact customer@petyperks.com if you want to return the order.
• For more information, please check here. View More →

Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.

You can email us at customer@petyperks.com or click Contact Us to leave a message, and we will get back to you as soon as possible.

Our Customer Service team is ready to answer your questions 24/7. Questions are answered in the order they are received. We will get back to you as soon as possible after you reach out to us.

Your privacy is very important to us. Read our Privacy Policy for more details.